This paper describes the new concept of managing services and advanced services. A Collaborative Operations Center becomes an essential element of a unprecedeted Customer’s experience, that helps power generation and water companies reap the full benefits of digitalization, to improve plant performance and operator efficiency. Through a high-speed, cyber-secure connection to the plant’s distributed control system, the center monitors all key performance indicators to ensure that the entire plant is operating optimally within regulatory, load and process requirements.

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